Welcome to Chainsaws Store (chainsawses.com). These Terms and Conditions govern your use of our website and purchases of our professional-grade outdoor power equipment. By accessing our site or making a purchase, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Acceptable Use

You agree to use our website for lawful purposes only. Prohibited activities include:

  • Attempting to gain unauthorized access to our systems
  • Using automated tools to scrape or copy content
  • Interfering with other users’ experience

1.2 Intellectual Property

All content on chainsawses.com, including text, images, logos, and product designs, is the property of Chainsaws Store and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our professional outdoor power equipment including:

  • Chainsaws and chainsaw parts/accessories
  • Generators
  • Pressure washers and accessories
  • Tillers and cultivators

However, we cannot guarantee that product descriptions, images, or specifications are completely error-free. Colors may vary slightly due to monitor settings.

2.2 Professional-Grade Equipment

Our products are designed for professional and experienced users. By purchasing, you acknowledge:

  • You understand the proper use and safety requirements
  • You will follow all manufacturer instructions and safety guidelines
  • Some products may require special handling or permits in your area

3. Orders and Payments

3.1 Order Acceptance

Your order represents an offer to purchase which we may accept or decline at our discretion. We reserve the right to:

  • Limit quantities purchased
  • Reject orders from resellers
  • Cancel orders due to pricing errors

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You represent that your payment information is accurate and you have authorization to use the payment method.

3.3 Pricing and Taxes

Prices are in US dollars and exclude any applicable taxes, duties, or customs fees which remain your responsibility.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (Monday-Friday, excluding holidays). You’ll receive tracking information via email once shipped.

4.2 Shipping Options

We offer:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)

Delivery times are estimates and may vary due to customs processing. We cannot ship to certain Asian countries or remote regions.

4.3 Delivery Responsibilities

Once delivered, you assume responsibility for the products. Report any shipping damage immediately (see Section 6).

5. Returns and Refunds

5.1 Return Eligibility

To qualify for return/exchange:

  • Request must be made within 15 days of receipt
  • Item must be unused in original condition with all packaging/tags
  • Proof of purchase required

5.2 Non-Returnable Items

For safety reasons, we cannot accept returns on:

  • Opened chainsaw oil/lubricants
  • Used chainsaw chains/bars
  • Installed pressure washer accessories
  • Any product showing signs of use

5.3 Return Process

Contact [email protected] within 15 days with:

  • Order number
  • Product details
  • Reason for return
  • Refund or exchange preference

We’ll provide return authorization and instructions. Ship to:

Chainsaws Store Returns
195 Melm Street
Providence, US 02906

5.4 Refund Processing

Approved refunds are processed within 3-5 business days after we receive your return. Original shipping costs are non-refundable unless the return results from our error.

6. Damaged or Defective Products

Contact us immediately at [email protected] with:

  • Photos of the damage/defect
  • Packaging images
  • Order number

We’ll arrange replacement or refund at no additional cost.

7. Limitation of Liability

Chainsaws Store’s liability is limited to the purchase price of the product. We are not liable for:

  • Consequential or incidental damages
  • Improper use of equipment
  • Delays beyond our reasonable control
  • Third-party actions

Some jurisdictions don’t allow limitations on liability, so these limitations may not apply to you.

8. User Responsibilities

By using our site and purchasing products, you agree to:

  • Provide accurate account and payment information
  • Use products only as intended and follow all safety guidelines
  • Comply with all local laws regarding equipment use
  • Not resell products in violation of any agreements
  • Protect your account credentials

9. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance. We’ll notify users of material changes.

10. Governing Law

These Terms are governed by the laws of the State of Rhode Island, USA. Any disputes shall be resolved in Providence County courts.

11. Contact Information

For questions about these Terms:

Chainsaws Store
195 Melm Street
Providence, US 02906
Email: [email protected]
Response Time: Typically within 24 hours (Monday-Friday, 8AM-5PM EST)