FAQ

What types of products do you specialize in?

We specialize in professional-grade outdoor power equipment including chainsaws (and their parts/accessories), generators, pressure washers, tillers, and cultivators. Our products are selected for durability and performance in demanding conditions.

Are your products suitable for professional use?

Absolutely. Our inventory is specifically curated to meet the needs of professional landscapers, arborists, and contractors. We carry commercial-grade equipment from top brands like STIHL that can withstand daily heavy use.

Do you provide maintenance instructions with your products?

Yes! Every shipment includes care instructions because we believe proper maintenance is just as important as choosing quality tools. These guidelines will help you achieve maximum performance and longevity from your equipment.

What shipping options do you offer?

We provide two shipping methods tailored to different needs:

• Standard Shipping ($12.95 flat rate): Fast & trackable via DHL/FedEx (10-15 days after dispatch)
• Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)

How long does order processing take?

Orders typically process in 1-2 business days. For fastest processing, order by 2PM EST for same-day handling on weekdays. Weekend orders are processed first thing Monday morning.

Do you ship internationally?

We proudly serve customers worldwide, excluding some Asian and remote areas. Our Providence-based team carefully packages every order with protective materials to ensure safe global delivery.

How will I know when my order ships?

You’ll receive tracking information via email the moment your order leaves our facility. Our premium carriers provide real-time updates throughout transit.

What is your return policy?

We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied, simply contact our customer service team at [email protected] to initiate a return.

What if my equipment arrives damaged?

We take great care in packaging, but if damage occurs, contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.

Is my payment information secure?

Absolutely. We use industry-standard encryption for all transactions. You can also choose to checkout through PayPal for additional security.

Do you offer business accounts for professionals?

Yes! Professional landscapers and contractors can contact us about setting up business accounts with potential volume discounts. Email [email protected] for details.

How can I contact customer service?

Our Providence-based team is available via email at [email protected]. We typically respond within 24 hours.

What are your business hours?

Our warehouse operates Monday-Friday, 8AM-5PM EST. Email support is monitored daily, including weekends.