At Chainsaws Store, we understand that when you order professional-grade outdoor equipment, you need it delivered with the same reliability and efficiency that our products bring to your work. That’s why we’ve designed a delivery system that matches the high standards of the tools we sell.

Our Promise: Whether you’re a professional landscaper waiting on a new STIHL chainsaw or a homeowner preparing your garden with our premium tillers, we ensure your equipment arrives ready to perform – on time and in perfect condition.

Global Reach with Local Care

While we proudly serve customers worldwide (excluding some Asian and remote areas), we maintain the personalized attention of your neighborhood hardware store. Our Providence-based team carefully packages every order with the same care we’d want for our own tools.

Shipping Options Designed for Your Needs

Standard Shipping: Fast & Trackable

Carriers: DHL or FedEx

Delivery Time: 10-15 days after dispatch

Cost: $12.95 flat rate

Ideal for when you need your equipment quickly. Our standard option provides full tracking and reliable delivery through premium carriers. Perfect for professionals who can’t afford downtime.

Free Shipping: Economical for Larger Orders

Carrier: EMS

Delivery Time: 15-25 days after dispatch

Cost: FREE on orders over $50

When time isn’t critical but budget is, our free shipping option delivers unbeatable value. We recommend this for non-urgent orders or when stocking up on accessories and parts.

From Our Warehouse to Your Worksite

Here’s what happens after you place your order:

  1. Order Processing (1-2 days): Our team carefully picks, inspects, and packages your equipment with protective materials to survive the journey.
  2. Dispatch Notification: You’ll receive tracking information the moment your order leaves our facility.
  3. In Transit: Our logistics partners handle your package with the care professional equipment deserves.
  4. Delivery: Your tools arrive ready to tackle any outdoor challenge.

Pro Tip: Order by 2PM EST for same-day processing on weekdays. Weekend orders are processed first thing Monday morning.

Our Satisfaction Guarantee

If for any reason you’re not completely satisfied with your purchase, we offer a 15-day return policy from the date of delivery. Just contact our customer service team at [email protected] to initiate a return.

Remember: Properly maintaining your outdoor power equipment is just as important as choosing quality tools. All our shipments include care instructions to help you get maximum performance and longevity from your purchase.

At Chainsaws Store, we’re committed to delivering more than just tools – we deliver solutions, performance, and peace of mind. Place your order today and experience the Chainsaws Store difference from checkout to delivery.